FAQ – High Society Supply

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Business Hours
Mon - Fri : 9:00 am - 6:00 pm PST

Email: info@highsocietysupply.com

General Questions:

  • Are the products sold and purchased authentic?

    • All hardware, accessories and premium ejuice are direct from the manufacture. We do not sell any fake or cloned merchandised. 
  • What is PG and VG in ejuice?

    • PG = Propylene Glycol / More flavor and great throat hit
    • VG = Vegetable Gycol/Glycerin / More cloud production, smoother
  • Do any batteries come charged?

    • Most batteries come a third way charged. We highly recommend charging the batteries before use.

 Ordering Information:

  • How do I login into my account?

    • Please click HERE to login.
    • If you forget your password, please contact our customer service team at 714-930-1777. 
  • Promo Codes?

    • Promo Codes will be announced through social media and newsletters
  • Need to change your order?

    • Please call us at 714-930-1777 or email us at info@highsocietysupply.com
  • Declined Orders

    • Orders are generally declined due to an AVS Mismatch: the billing address doesn't match the associated credit card. A "pending" charge may appear on your bank statement but will be removed after a few business, depending on your bank. 
    • We do not accept pre-paid cards or gift cards. 

WARNING: Our products contain nicotine, a poisonous and addictive substance. Our products are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Product may be poisonous if orally ingested. Our products are not smoking cessation products and have not been tested or guaranteed as such. Our products have not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms of use page before purchasing our products.